Returns & Exchanges
At PowerBuild, we are committed to your satisfaction and offer a hassle-free 30-day return policy for all unused products in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution through a refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and state the reason for the request.
Prepare the Package
Securely pack the items in their original boxes, ensuring all manuals and accessories are included, and attach the prepaid shipping label provided by our system.
Ship the Items
Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes to monitor your return's progress.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship your exchange item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing